| 期望与感受：旅游体验质量的交互模型 |
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| 引用本文： | 谢彦君,吴凯.期望与感受：旅游体验质量的交互模型[J].旅游科学,2000(2):1-4. |
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| 作者姓名： | 谢彦君 吴凯 |
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| 作者单位： | [1]东北财经大学酒店管理学院副教授 [2]东北财经大学酒店管理学院97级 |
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| 摘 要： | 本运用模型分析的手段探讨了旅游体验过程中的一些基本理论问题。通过对旅游期望的定义以及特点的分析，作提出了旅游体验过程中满足获得的渠道和影响机制，进而指出了这种理论探讨对指导企业经营管理工作的重要意义。
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| 关 键 词： | 旅游期望 旅游体验 模型分析 |
From Expectations to Feelings:An Interactive Model for Quality Tourist Experience |
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| Xie Yanjun,Wu Kai.From Expectations to Feelings:An Interactive Model for Quality Tourist Experience[J].Tourism Science,2000(2):1-4. |
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| Authors: | Xie Yanjun Wu Kai |
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| Institution: | Xie Yanjun Wu Kai |
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| Abstract: | This paper employed an approach of model analysis to discuss some basic theoretical problems encountered in the tourist experience process. After defining the concept of tourist expectation and analyzing its features, the author suggests the ways and mechanism through which tourists can get satisfaction, and even further he gives some stresses on the implication of the relevant theories on firm operation. |
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| Keywords: | tourist expectation tourist experience model analysis |
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