| Abstract: | In this paper, the policies, projects, and promises of “smart” initiatives at the City of Toronto are evaluated, as they manifest through a technological convergence between local government services and an increased focus on citizen services through data-driven mediums. Through direct participant observation and formal interviews, a robust understanding of the internal institutional dynamics, the perspectives citizens in the “smart city,” and the operational disconnects in governance, policy, and practice has been gained. Our case study on the City of Toronto provides an account of how and from where these smart motivations for increasing a data-driven engagement with the public have arisen over the past several years. In doing so, we identify key characteristics that both enable and hinder the existing smart city in the forms of access to open data, the use of increased computational methods, and the engagement of public services through digital space as requirements for the future of participatory governance. We argue that instituting appropriate policies and engaging citizens to co-design and participate in the planning processes are essential to ensuring an inclusive, modern, and open smart city. |
