Touching Down: Labour, Globalisation and the Airline Industry

This paper explores the recent history of cabin crew in the airline industry. It argues that as companies have become more complex and interconnected during the process of globalisation in the 1990s, a dialectic has been at work that provides workers with a newfound power. Lessons are drawn from the British Airways cabin crew strike of 1997, in which workers successfully resisted attempts to remove union recognition. These involve questions of action at global and local scale, and new strategies devised by the union concerned. Lastly, the paper discusses the post-September 11, 2001 climate and suggests that cabin crew have an opportunity to reaffirm their indispensability to airline safety.