旅游目的地游客感知价值的层次关系模型

顾客价值被认为是竞争优势的新来源,目前旅游领域游客感知价值研究多将感知价值的各维度置于同一层次,这样不利于对游客感知价值概念的深刻理解,也不利于旅游业界从操作层面上提升游客感知价值。本研究基于"途径-目的"理论,使用回归分析方法检验了目的地属性层的价值维度与结果层价值维度的关系。结果表明,旅游者对目的地属性层的价值感知显著影响对结果层的价值感知,其中,景观/环境和成本属性是影响中国旅游者体验结果的主导性因素。

THE HIERARCHY RELATIONSHIP MODEL OF TOURISTS PERCEIVED VALUE ON TOURISM DESTINATION

Consumer value is thought as a next source for competitive advantage.So far,tourist perceived value researches mostly put total value dimensions in the same hierarchy.That is not good to understand the concept deeply and improve the perceived value operationally.Based on "means-end" theory,this study tests the relationship between dimensions of destination attribute level and experience consequence level by regression analysis.In particular,this study develops a measurement scale for the tourist perceived value by focus group interview and reference review.This process identifies the two levels of tourist perceived value: destination attribute level and experience consequence level.Destination attribute level includes five dimensions: service,landscape/environment,tourism infrastructure,activity and cost.Experience consequence level includes four dimensions: pleasure/beauty/knowledge,national identity,social consequence and cost consequence.Take Wuhu city,Anhui province as a case,the trained graduate students conduct a survey face to face in the main attraction Fangta World.The regression analysis results show that tourist perceived value of destination attribute has significant influence on perceived experience consequence.Landscape/environment and cost are the two most important factors which influence the experience consequence of Chinese tourists.Landscape/environment has significant effect on all four experience consequence dimensions on 0.01 or 0.01 level.Cost has significant effect on three of four experience consequence dimensions on 0.05,0.01 or 0.01 level.The other two destination attribute dimensions which have significant effect on experience consequence are activity and service.Activity influences pleasure/beauty/knowledge on 0.001 level and cost consequence on 0.01 level.Service influences pleasure/beauty/knowledge on 0.05 level and social consequence on 0.01 level.Tourism infrastructure only influences social consequence.The theoretical and managerial value is discussed in the end of the paper.