图书馆读者投诉问题之分析

读者投诉是图书馆服务工作中的常见问题，如果处理不当，就会进一步激化矛盾，因此成为图书馆管理工作的重点之一。本文认为，关键是要正确认识读者投诉现象，认真分析读者投诉的原因，从读者的投诉中发现图书馆服务工作中存在的问题。同时，要进一步建立和完善读者投诉制度，采取切实有效的措施，不断提高图书馆的服务质量。

Analysis on the Complainant of the Library Readers

The complainant of the readers is an often issue in the library service work, it would further intensify the contradictions, and thus become a big difficulty which puzzles the library management work if couldn＇ t handle it well. The author deems that the core is to accurately recognize the phenomenon of the readers to make complain , earnestly analyze its causes , detect the problems existed in the library service work . Meanwhile , it has to further improve its system , adopt effective methods , and constantly promote the quality of the library service work .