Unfolding the relationship between resilient firms and the region

ABSTRACT

This research explores organizational resilience in four manufacturing firms in four different regions of Norway. While regional resilience has gained attention in research, there have been few studies with a micro-level focus, investigating firms and their distinctive features of resilience. We chose a qualitative multiple-case study approach and employed a critical incident technique to study resilience in selected firms that had experienced external shocks and shifts in regard to changing markets, globalization and advances in technology. Each, however, had managed to continually develop resilience capacity over time. Our framework considered three dimensions of organizational resilience: the cognitive, the behavioural and the contextual. We address how resilience is sustained over time, the evolutionary nature of organizational resilience in firms and how resilient firms relate to the region. We found that all three dimensions of resilience capacity were evident in each firm, but appeared as a complex and unique blend. Furthermore, each dimension was supported by regional ties and affiliations. The findings suggest that organizational resilience is a dynamic capability conditioned by firm–region interactions, which are cultural, social and economic. Regional resilience is built through the contribution of the firm to the economic and social systems of the region.