Bringing lessons from crisis management into the realm of wicked problems

Despite long-term research agendas around how to better understand and address wicked problems, they remain ‘wicked’ while crises generally come to an end. The objective of this paper is to assess whether governments seeking to address wicked problems can learn lessons from the insights of crisis management. While we are careful to avoid stretching the lessons of crisis management too far, we argue that there is untapped potential in establishing the broader applicability of crisis research to wicked problems. In doing so, we identify traditional roadblocks to addressing wicked issues and suggest that they are much less discernible in many crisis conditions. We then illustrate via a case study of the whole-of-government response to the 2011 Queensland Floods in Australia. The case has broader relevance beyond Australia in identifying how the challenges of crisis management can help us find better ways of addressing seemingly intractable wicked policy problems, particularly through strategic crisis framing.