Images of regulation: Travel agent legislation and the deregulation debate

During the last two years travel agents have changed from being relatively unregulated (outside New South Wales) to regulated in terms of licensing and compensation fund membership requirements. Why has this happened during a period when political debate has centred on deregulation? It is a premise of this paper that arguments in favour of deregulation rest on an image of the State as a prison for private entre‐preneurship; and arguments in favour of regulation rest on an image of the State as a protector of the consumer and public interest Both images are superficial and belie the nature of State‐capital‐consumer relationships and ideologies. Underlying each are rationalist assumptions which suggest that the State and industry are static, ahistorical objects; that governments have unambiguous intentions; and that regulation and deregulation are always successful. Each of these assumptions is questioned. By focusing on a history of travel agency regulations, this paper endeavours to uncover that which these images obscure in the deregulation debate.