Towards inclusive tourism? Stakeholder collaboration in the development of accessible tourism

ABSTRACT

Stakeholder collaboration is increasingly being lauded as important in the development of accessible tourism. The purpose of this study is to explore how stakeholders collaborate in the development of accessible tourism. Drawing on research conducted in Western Australia, the study utilises qualitative approaches in its exploration. The evidence from the study strongly indicates that there is minimal collaboration between stakeholders in the development of accessible tourism. The findings suggest that when there are multiple and diverse stakeholders at play, an organic, circulatory and developmental approach to stakeholder collaboration should be adopted to innovatively move towards inclusive tourism – an ideal that aspires to equal access and inclusion for all. To this end, four emergent interrelated themes are considered: control and coordination, communication, clarity of roles and responsibilities and collaboration and integration. From these themes, a framework that can be applied to encourage collaboration is proposed.     

Introducing inclusive tourism

ABSTACT

Tourism is often understood and experienced as an exclusive activity. In supporting the concept of inclusive tourism, this volume seeks to counter that tendency by seeking out ways in which those who are typically marginalized by, or excluded from tourism can be brought into the industry in ways that directly benefit them, or that they can gain more control over tourism. This introduction to the special issue first presents a conceptual article that defines the concept of inclusive tourism and discusses seven different elements, which may constitute lines of inquiry in investigations of tourism's inclusiveness. It then presents five empirical articles that illustrate some of the ways in which an inclusive tourism approach might inform discussion of the potentials and limitations for tourism to generate wider social and economic benefits. The examples provided are from a wide range of geographical contexts, from Cambodia to Australia, Sweden, Turkey and Spain. Inclusive tourism is offered here as both an analytical concept and an aspirational ideal. We do not ever envisage minimum standards for inclusive tourism. We rather hope that there will be a restless quest to find ways to include new actors and new places in tourism on terms that are equitable and sustainable.     

Talking to others: analysing tourists’ communications on cultural heritage experiences

In the area of cultural heritage, tourists’ experiences emphasise not only the moment and its personal nature but also socio-cultural traits. These experiences when expressed (social communications) are an important gateway to knowledge about tourists’ sense-making processes. This paper reports on the mediation between tourists and heritage sites via comments on a digital platform (TripAdvisor) about two Spanish tourist destinations with opposing characteristics and four heritage sites, which are analysed. The methodology used seeks to transcend the individual and anecdotal aspects of tourists’ comments. Indeed, the results obtained show the relevance of the humanisation and the discursive weight of heritage contexts in emotional/personal stories. Tendencies observed in non-regulated contexts confirm the role of a complex negotiation at cultural heritage sites and highlight the need to explore possible exchanges of sense in tourists’ encounters with such sites.     

A hyperreal first-place: Portugal dos Pequenitos theme park and the narrative of origins

Abstract

This article analyses a nation-theme park in Portugal. Located in Coimbra and built in the 1940s, when Portugal was a colonial empire and was under the rule of a right wing dictatorship, the park was designed as a pedagogical device for children to learn about the nation. In the park, the whole of the nation was represented by miniature replicas of buildings representing European Portugal and its overseas territories. Seventy-five years after its construction and with little changes to its material structures, this theme park is the most visited tourist attraction in Coimbra. This paper presents the result of ethnographic work carried out with Portuguese visitors to the park so as to understand the affect the place has over Portuguese visitors. The work undertaken with the latter has allowed to identify a narrative of ‘firstness’ that constructs the park as a hyper-real first-place by Portuguese visitors.     

旅游体验质量评价述评:研究进展、要素解读与展望

旅游体验是游客情感价值的累积。旅游体验质量评价是对游客心理累积情感的测度,科学、准确的核算游客体验质量是旅游景区、旅游企业等可持续发展及竞争力提升的重要保障。本文通过对1980-2015年发表于国内外旅游及管理领域重要期刊文献的梳理,从服务质量研究的历史、科学视角及与旅游融合的角度对旅游体验质量评价的研究进展、理论基础等进行系统的回顾,并从体验质量评价的理论视角、思路、特征、类型与准确性、可操作性、应用范围等中观层面,对所梳理出的4类国外主流质量评价范式进行旅游体验哲学视角下的解读、比较分析和总评,最后对该领域未来研究重点进行展望。     

Working holiday makers in Australia: food security,climate change,and the backpacker tax

This commentary considers an often overlooked contribution to food security in Australia—the labour of working holiday makers. Their ability to act as a flexible and mobile temporary workforce is essential to the maintenance of the Australian agricultural industry. Previously, no tax was payable on income below $18,200, but a 2015 proposal to increase their tax rate sparked a vigorous political debate and so revealed their importance to the agricultural industry. A decline in backpacker numbers would cause agriculture to shrink to cope with smaller workforces. But the effects of climate change are expected to further shrink agricultural areas as extreme events and hotter temperatures impact crops, livestock, and the productivity of agricultural workers. Issues that appear manageable when viewed in isolation, such as increases in the tax rate on working holiday makers, become more problematic when viewed in conjunction with other impacts affecting agriculture. Thus, the ‘backpacker tax’ risks making food security harder to maintain at a time when Australia's agricultural system is already vulnerable to climate change.     

Conflicts Over Trees and Waves on Siberut Island

ABSTRACT The paper describes some recent developments with respect to logging operations and the tourist industry on the island of Siberut (West Sumatra, Indonesia). It discusses these developments from the perspective of the notions of equitable access and benefit sharing and prior informed consent. These are often referred to as basic principles in dealing with external intervention within the territory of indigenous peoples. After the initial logging boom during the 1970s and 1980s about half of the island was declared a nature reserve in the early 1990s. All logging operations were terminated. Backpack tourism started to develop more or less simultaneously, stimulated by the lure of a Stone Age culture on a tropical paradise island. This contributed greatly to the efforts to safeguard the island's rich biodiversity. Recently, however, a new form of logging started on the island, with a university as concession holder. But also a new kind of tourism discovered Siberut: its waves are supposed to be of excellent quality and allow for first‐class surfing. As a result of regional autonomy and the process of democratisation in Indonesia, the local people are not willing to accept these new forms of resource use without at least sharing in their benefits. This paper is based on extensive periods of fieldwork on Siberut over the past twenty years.     

Arctic trophy hunters,tourism and masculinities, 1827–1914

Trophy hunting in the Arctic happened in an intersection between tourism, expeditions and hunting. This study contributes to a discrete history of masculinity within the context of trophy hunting organized from North Norway and to a broader understanding of Arctic masculinity. As trophy-hunting expeditions are primarily a male, even masculinist, practice, an analysis from a gender perspective is unavoidable. By taking an empirical approach I investigate performances of masculinity in written accounts of Arctic trophy-hunting expeditions from 1827–1914. The use of masculinity as a pivot demonstrates that a modification of the prevailing perception of Arctic masculinity is necessary. While the general understanding is dominated by an emphasis on physical strength, roughness, ingenuity, and self-realization, qualities connected to traditional knowledge of trappers, sailors and explorers, my analysis shows that trophy hunting introduced aristocratic ideals such as gentlemen’s sport, self-discipline, hunting morals, care for nature and knowledge to their home communities. Trophy hunting made possible performances of different forms of masculinity, not only the conquest and mastery of nature, but also the interest in and care for nature. Women accompanied as family members and hunters, and took part in the hunt more than has been commonly noted.     

Tourist,local, or other?: Greek Canadian women and the heritage fling in Greece

This article examines the romantic and sexual encounters between Greek men and Greek Canadian women vacationing in Greece and addresses how constructions of Greek Canadian female sexuality are related to foreign and local Greek conceptions of femininity during these ‘holiday flings’. Because of their Greek ancestry, Mediterranean ‘looks’, and familiarity with language and culture, Greek Canadian women exhibit ambiguous identities that uphold and cross boundaries between outsiders and insiders. Drawing on long-term fieldwork, I explore the conceptualizations of ancestral and national identity underpinning Greek women's erotic desires for Greek man who embody ethnic authenticity to them. Yet, Greek men thwart these desires when they subvert Canadian women's economic power through challenging their cultural literacy (such as a lack in language skills, etiquette, or sexual knowledge). This article addresses the question of how diasporic women's heterosexuality subjectivities – bound up with hybrid ethnic and national affiliations – take on different meanings across locales and times where transnational sex and romance are everyday occurrences.