旅游服务感知评价模型的实证研究

本文以2004年7月10日-8月28日,对西安外国游客所作的1005份问卷调查资料为基础,在李克特量表的基础上,提出了旅游服务感知的框架模式和量化评价模型,并以西安为实证,把外国游客按照不同文化背景、不同性别及不同年龄段进行分类,对西安旅游服务感知情况作了对比分析,探讨外国游客对西安的旅游服务感知量化评价,从中揭示出当前西安旅游服务中存在的主要问题。     

Postal Service on a Lease Contract: the privatization and outsourcing of the Swedish postal service, 1662–1668

This article deals with the privatization of the Swedish postal service in the 1660s. In 1663 the Swedish state signed a lease contract for the management of the kingdom's postal service, handing over the leadership of the post to the nobleman Johan von Beijer. The purpose of this article is to show how the early modern Swedish state used private alternatives in executing its undertakings. An analysis of Johan von Beijer's lease contract will serve as an illuminating example of what such a private alternative might be. In order to answer the question of what influenced the choice of organization form, transaction cost theory is applied. Based on the analysis of the contract, and the negotiations between Beijer and the state, this article is able to complement and show the nuances of how the early modern Swedish state functioned in practice.     

The Making of “World‐Class” Delhi: Relations Between Street Hawkers and the New Middle Class

Urban India is undergoing transformation as formal electoral politics increasingly favors the new middle class. Scholarship tends to compartmentalize the politics of the new middle class and the poor, and this article focuses on inter‐class relations. By focusing on relations between street hawkers and the new middle class in Delhi, I show that rather than engaging in zero‐sum conflicts over urban space, conflict is typically over the terms of its use. The analysis shows that these classes are interdependent; the poor depend on the new middle class for their livelihoods, and the lifestyles of new middle class are enabled by services provided by the poor. While the poor enable and participate in Delhi's transformation into a so‐called “world‐class” city, the reconciliation of competing visions of urbanization—one geared toward social reproduction and the other subsistence—is what is at stake in contemporary inter‐class relations.     

跨文化服务接触中游客服务质量感知的心理模型建构

服务接触是跨文化旅游交际的核心,是游客满意度构成的重要组成部分。本文以中国导游和美国游客之间的服务接触为例,以心理模型理论为基础,分析了美国游客感知中国导游服务质量的过程。本文认为,游客感知服务质量、形成满意度的过程是一个游客建构心理模型的推理过程。在建构过程中,由于游客的文化定位、价值观、旅游经历、个性特征、认知能力和情绪等诸因素的不同,每个游客所建构的心理模型不尽相同,最终形成的服务质量评价和满意度也不尽相同。     

补救性服务公平性与顾客满意感之间的关系

本文根据文献中的计量项目,编制了一个由16个计量项目组成的四维补救性服务公平性量表。结构方程模型分析结果表明,顾客的总体公平感是一个聚合类多维概念,顾客感知的信息公平性和结果公平性与他们的总体公平感有显著的正相关关系,顾客的总体公平感与他们对补救性服务的满意感存在显著的正相关关系。     

“理想的家就是普通的家”——上海流动儿童地方感的实证分析

流动儿童正在成为一个重要的研究主题和现实话题,但对其地方感学界缺乏关注。本文以上海市主要服务流动儿童的X社区儿童服务中心为例,综合运用感知地图、深度访谈和参与式观察等质性研究方法,探究流动儿童地方感的特征与形成机制。流动儿童地方感存在社区与上海、市区与郊区和对地方的态度三个维度的差异;流动儿童对家的认知包括认同、迷失和流动三种,流动儿童地方感是基于亲人、朋友和其他社会网络所建立的,涉及多地方的,不断发展变化的积极地方感;流动儿童地方感的形成受到社会环境和自然环境的共同影响,受政府权力影响的X中心、家庭和学校,以及智能设备和自然环境是五个直接影响流动儿童地方感的因素,流动儿童的主观能动性也会重塑其地方感。从地理视角研究流动儿童具有重要的理论价值和现实意义。     

Defining public service beyond broadcasting: the legitimacy of different approaches

The development of public broadcasters’ Internet services has compelled practitioners and researchers alike to ponder public service beyond broadcasting. Yet, for public service as a key cultural policy tool, rethinking is also needed on the level of regulatory definitions. Are we witnessing a policy transformation into a media‐neutral public service concept? If so, what are the implications for the legitimacy of public service beyond broadcasting? Relating the current situation to a wider policy context, this article scrutinizes different regulatory approaches, tentatively characterized by (1) extending broadcasting, (2) adding to broadcasting and (3) demoting broadcasting. The approaches are illustrated with three cases: Norway, Germany and the UK. Assessing the different approaches, I discuss advantages and pitfalls, and the implications for the legitimacy of public service freed from broadcasting rationales. As policy actors strive to create stable conditions in an unstable situation, I argue, they should keep in mind both the risks of succumbing to details or pursuing exhaustive lists in basic definitions, and the linguistic and cultural characteristics of each polity.     

The BBC and decentralisation: the pilgrimage to Manchester

This research critically analyses the decentralisation of the BBC’s Department of Religion and Ethics, from its base in London to the office of BBC Manchester in 1994. It examines the rationale behind the BBC’s decision to move this production unit, and analyses the long-term impact of this policy on both the logistics and programme-making culture of the unit. Using interviews with staff working within the department at the time of the move, this research demonstrates how policy decisions such as this are negotiated by professionals within the Corporation and the conflicts which arise around efficiency and equality. The case of the Department of Religion and Ethics also provides important lessons for the future decentralisation of BBC departments to Salford Quays which is due to be implemented in 2011.     

EQUALITY OF SPATIAL ACCESS TO PRIMARY HEALTH SERVICES FOR SINGAPORE'S BABY BOOMERS

The ageing baby boomers in Singapore, which account for one-third of the total population in 2006, will have a profound impact on the economy, society and environment. The greatest demand is for health care services. Even though Singapore has generally been regarded as a country where primary health services are easily available to all residents, this paper identifies significant spatial variations across the island-state. In particular, accessibility in some areas with high concentration of boomers is relatively lower compared to other residential areas. This paper concludes that understanding the spatial variation in primary health service accessibility is critical to the success of future policies, which may lead to a review of the provision of such services across the island. The methodology developed in this paper is also applicable to the study of service inequalities in other Asian countries with large rural settings.     

BIRTH ATTENDANT UTILIZATION IN THE INDONESIAN MEGA-URBAN REGIONS OF JABODETABEK,BANDUNG AND SURABAYA

Indonesia's rapidly growing mega-urban regions of Jabodetabek (Jakarta Extended Metropolitan Region), Bandung and Surabaya each have a large and socio-economically heterogeneous population. The 2000 Census presents evidence that substantial spatial and socio-economic inequalities in under-five mortality risk exist in these mega-urban regions. Differences in patterns of birth attendant utilization likely contribute to these inequalities. Multilevel multinomial logistic regression of data primarily from the National Socio-economic Survey (SUSENAS) reveals that use of a skilled birth attendant is highly associated with mother's education. Highly skilled assistance is more related to the enabling factor of household expenditure quintile. The findings provide evidence for efforts to help reduce inequalities in early age mortality risk through improved access to trained birth assistance, in addition to other interventions.