现代企业管理中的人心资本经营探析

本文尝试从企业经营管理层面重新审视人心资本经营问题,在确定人心资本概念的基础上,深入地对人心资本经营的基础理论作了一些探索性的研究和分析,进而提出有效经营人心资本的对策。     

关于加强网络文化建设和管理的思考

互联网是人类20世纪的伟大发明之一。随着网络的普及和迅猛发展,一种新的文化形态——网络文化逐步兴起并发展,且影响深远。网络既给我们带来了机遇,也给我们提出了严峻挑战。如何加强网络文化建设和管理,是一个亟待深入研究的重大课题。本文在理论联系实际的基础上,从提高各级领导干部的思想认识、加大立法力度、完善体制机制、巩固扩大阵地、搞好产品服务、发展文化产业、提高引导水平、加强行政监管、净化网络环境、强化技术保障、建设人才队伍等十一个方面,提出了加强网络文化建设和管理的对策性建议。     

关于控制我国行政成本的思考

控制行政成本,提高行政效率,是实现行政管理体制改革的核心问题。要降低行政成本,必须注重行政成本宣传,强化行政成本意识;转变政府职能,控制政府机构规模;优化政府管理流程,提高工作效率;控制公务人员膨胀,规范职务消费行为;建立科学决策机制,提高领导决策水平;增强财政预算的刚性约束,健全财政预算管理机制;改革行政部门业绩考核方式,建立科学的绩效评估制度;健全社会监管体系,加大社会监督力度。     

自行车普及与近代上海社会

Taking the popularization of bicycles in modern Shanghai as an example, this article discussed the interrelationship between the development of instruments and the users by analyzing the expansion of city space, formation of the city time rhythm, changes in consumption mode of different social classes, and the competition of various transportation tools, etc. The influences on the transformation of social life in Shanghai and other cities of China were also revealed. __________ Translated by Zhou Weiwei from Shilin 史林 (Historical Review), 2007, (1): 103–113     

顾客期望管理及其对旅行社员工认同感、胜任感、责任感的影响——以广州为例

本文从员工角度对广州两家大型旅行社的顾客期望管理措施进行调查,通过实证研究的方式深入分析顾客期望管理的构成因素,并在此基础上探讨了顾客期望管理措施对员工的企业认同感、工作胜任感、工作责任感的影响。研究结果表明：顾客期望管理由评估与分析顾客需求、培训和激励员工、给予顾客正确期望等3个因子构成;顾客期望管理措施对员工的企业认同感、工作胜任感、工作责任感有显著的影响。     

跨文化管理研究在中国酒店业经营管理提升和品牌创建中的应用

本文讨论了中国酒店业30年发展历程中始终面临的几个方面的文化问题。例如,跨国酒店公司的海外投资对发展中国家在经济和社会文化方面的积极和消极影响;现代信息技术对酒店管理的促进作用和带来的问题;酒店经营全球一体化与文化多样化之间的关系;中外酒店管理者的文化差异和文化冲突;中国酒店业跨国经营的文化适应等。本文提出,应当加强跨文化管理研究在酒店经营管理中的应用,它可以有效地提升经营管理人员的业务水平,促进酒店业经营管理的国际合作,优化酒店产品营销,指导酒店硬件设施建设,提高人力资源管理效率,指导酒店特色项目的设计运作,提高酒店对外投资效率以及指导酒店的品牌创建。     

Collaborative Networks for Effective Ecosystem‐Based Management: A Set of Working Hypotheses

Ecosystem‐based management (EBM) represents a comprehensive approach to better govern the environment that also illustrates the collaborative trend in policy and public administration. The need for stakeholder involvement and collaboration is strongly articulated, yet how and for what purposes collaboration would be effective remains largely untested. We address this gap by developing and evaluating a set of hypotheses specifying how certain patterns of collaborations among actors affect their joint ability to accomplish EBM. Content analyses of management plans drawn from five EBM planning processes in Sweden are combined with analyses of the collaborative networks through which these plans have been developed. Our results indicate that system thinking and the ability to integrate across different management phases are favored by collaborations between different kinds of actors, and by project leaders being centrally located in the networks. We also find that dense substructures of collaboration increase the level of specificity in the plans in regards to explicating constraints on human activities. Having many collaborative ties does however not enhance the overall level of specificity. Our results also show that different network characteristics can give rise to similar EBM outcomes. This observed equifinality suggests there is no single blueprint for well‐performing collaborative networks.     

Governing system innovation: assisted living experiments in the UK and Norway

Debates on how to address societal challenges have moved to the forefront of academic and policy concerns. Of particular importance is the growing awareness that to deal with issues such as ageing, it will be necessary to implement concerted efforts on technological, social, institutional or political fronts. Drawing on a number of theoretical perspectives – including socio-technical transitions and embedded state theory – the aim of this paper is to identify and understand different approaches to the governance of such system innovations by comparing state responses to assisted living in two contrasting national systems of care, namely that of the UK and Norway. Its findings highlight that state-supported and funded experimentation projects have been instrumental in designing and implementing system innovation: through their emphasis on co-design and co-creation, these projects demonstrated the value of early implementation pilots to explore the ‘fit’ between novel technologies and prevailing practices and institutional structures in national systems of care. Still, competition, biases or conflicting interests should not be ignored between well-established agents and institutions and experimental solutions whose efficacy remains relatively untested and which involve a combination of new technical, social, organizational and institutional solutions.     

西方遗产诠释思想述要

遗产诠释是一种旨在揭示文化和自然遗产内涵及价值的行为,其功能包括遗产保护、旅游管理、休闲娱乐、教育、宣传等。对遗产诠释的研究源于美国,自提尔顿以"通过诠释,以致了解;通过了解,以致欣赏;通过欣赏,以致保护"为中心的诠释思想奠定了西方遗产诠释理论研究的基础后,遗产诠释研究随即在英国、加拿大、澳大利亚等国家发展起来。现在,西方已经形成一系列的诠释理念和经验。介绍和梳理西方有影响的诠释思想,可为中国的遗产诠释研究和实践工作提供参考和借鉴。     

从《货殖列传》看司马迁的生产经营思想

司马迁的《货殖列传》中有着丰富的经济思想。司马迁以不同于历代封建统治的眼光为人们的逐利求富活动进行辩护,特别是他对生产经营过程中的一些问题进行了分析和探讨,提出了许多宝贵的生产经营思想。这些思想在当时是难能可贵的,在今天仍有着积极的借鉴意义。