United by a Common Language? Trade Union Responses in the UK and India to Call Centre Offshoring

Abstract: The offshoring of business processes from the global North to low‐cost countries of the global South has grown spectacularly in the current decade. Self‐evidently, transnational relocation presents considerable challenges for organised labour since it suggests both a ‘race to the bottom’ in respect of pay, conditions and workers' rights and wholesale redundancies in the developed economies. This paper examines the specific case of the migration of call centres from the UK to India and trade union responses in both geographies. Informed by theoretical developments, insights and evidence from diverse disciplines and literatures, the authors concur particularly with Herod's conviction that union strategies to counter TNCs should not be counterposed between ‘organising globally’ and ‘organising locally’and that ‘organising at both scales simultaneously may best serve their goals’. Following reflection upon the nature of the call centre and consideration of important contradictions in the offshoring process, we present evidence of UK union responses ranging from the nationalistic, even xenophobic, to the internationalsist, and conclude that membership mobilisation on a principled basis has been key to the limited successes unions have achieved. The paper also evaluates developments in India and the emergence of an embryonic organisation UNITES which is attempting to organise its call centre and business process outsourcing (BPO) workforce. We conclude by considering the gap between the potential and the reality of effective internationally co‐ordinated union activity.     

Discovery of colon contents in a skeletonized burial: Soil sampling for dietary remains

Recovering dietary and parasitological data from skeletonized burials is often overlooked or attempted without sufficient consideration of preservation possibilities, quality sampling areas or the confounding influences of post-interment processes. A case study of a skeletonized Anasazi burial is presented to demonstrate three important points. First, that macrobotanical remains can be preserved in addition to the more durable pollen and parasite eggs. Second, that the sacrum can act as a structural container for the contents of the lower digestive tract upon decomposition of the body, thereby providing a productive sampling area. Finally, that reliable interpretation of any biological remains from skeletonized burials depends upon the analysis of several control samples. Since awareness of probable data sources plays a central role in what is actually collected and analysed, it is important to alert archaeologists to the possibilities of colon content analysis from skeletonized burials.