刍议酒店产业客房管理中收益管理的应用

收益管理是一种欧美发达国家于20世纪末期首次应用的成功且较为先进的管理方法,该方法应用于我国的时间比较晚。本研究主要分析与阐述收益管理在酒店产业客房管理中的实际应用。     

我国高星级酒店收益管理绩效影响因素的实证研究

对当今的酒店业来说,收益管理不仅是一种新兴的管理理念,更是可以为酒店带来良好收益的技术手段.在当前酒店行业产能过剩与竞争加剧双重挑战的大背景下,收益管理逐渐成为国内酒店尤其是高星级酒店的关注热点.本文在检索近30年来国内外相关学术文献的基础上,梳理总结了酒店收益管理绩效的影响因素并构建概念模型,运用结构方程模型进行检验并修正,得出如下结论:(1)酒店质量属性包含的酒店规模、星级等级、业主类型和管理公司类型对酒店收益管理绩效无显著影响;(2)技术决策行为因素中的定价类因素与非定价类因素均对绩效有显著正向影响,以定价类因素的影响最为强烈;(3)组织决策行为因素包含的组织支持、管理者素质、考核激励和收益管理培训对绩效的正向影响显著;(4)组织决策行为因素对技术决策行为因素具有显著正向影响.     

酒店收益管理战略关键驱动因素:基于中国高星级酒店的实证研究

尽管有研究证明收益管理能够显著提升企业利润水平,但并非所有实施收益管理战略的酒店都能够获得成功.本研究调查主要旅游城市高星级酒店,试图了解目前中国影响酒店企业实施收益管理战略的关键驱动因素.研究发现,管理公司的属性是影响酒店收益管理水平最显著的因素;技术型驱动因素中的定价能力和需求预测能力,以及社会型驱动因素中的教育培训、重视程度和组织架构设置都会对酒店实施收益管理战略产生显著影响;但市场细分能力、房间分配能力、应用信息技术的能力以及相关激励措施对收益管理绩效的提升没有显著效果.本研究表明,技术准备是应用收益管理战略的必要条件;但想要提高收益管理绩效,中国酒店企业不能只考虑技术因素,还需要更多关注相关社会型因素,充分借鉴国外酒店管理公司的成功经验.     

酒店管理中存在的问题和对策

随着我国经济发展进入纵深区,我国酒店业的发展也面临着全新的机遇和挑战。其中,酒店管理在酒店业的整体发展中占据着重要位置。本文将从酒店管理中存在的问题入手,研究解决问题的有效对策。经济全球化浪潮下,酒店行业的发展需要进入到一个全新的时期。在新的经济发展节点上,我们需要对酒店管理重新审视,深入分析当前酒店管理中的优势与不足,积极探索酒店管理水平提升的有效路径。一、酒店管理中存在的主要问题     

酒店员工离职的博弈分析

本文以酒店业为背景,运用了博弈论的基本原理,建立数学模型,讨论了酒店发展过程中的员工的离职问题,谈到如何才能降低离职率,同时也给出了优化酒店管理的合理化的建议。在我国旅游业高速发展的今天,作为旅游业的三大之柱之一的酒店业也取得了很大的成绩,但在发展的过程中也存在一些问题,如各星级酒店发展的不平衡,酒店内部管理体制问     

高职酒店管理毕业生流失原因与对策探析

国内经济和旅游业的发展,带动了我国酒店业的迅猛发展,酒店业之间的竞争也愈发激烈,随之对高素质人才的需求也不断增加。然而,与此不相匹配的是,酒店管理专业愿意从事酒店行业的毕业生却在不断流失,这严重影响了我国酒店业的良性发展,也不利于酒店管理高职教育的正常发展。本文对高职酒店管理毕业生流失的现象进行了探讨,认为只有将学校、酒店、学生三方有机结合起来,才能为我国酒店业培养出稳定的专业管理人才。     

中国酒店业人力资源管理外包探讨

人力资源管理外包为酒店人力资源管理提供一个新的思路。本文分析了我国酒店业人力资源管理中存在的问题,研究了酒店进行人力资源管理外包的意义。     

酒店管理与服务中存在的问题与对策

酒店的管理与服务是酒店业生存与发展的基础,其中提高酒店的对客服务质量、加强服务质量管理是现代酒店抓住发展机遇、应对严峻挑战的有效措施,也是增长酒店经济的主要途径和推动酒店业深入发展的源动力。顾客满意度作为一种心理体验和态度,是顾客评价酒店服务质量的一个重要标准,对酒店业的生存与发展有着重要作用。     

现代酒店管理的创新性思维探析

本文从为酒店的人性化管理,酒店的个性服务,酒店组织机构的精简三个不同方面分别剖析了在当今形势下酒店业的创新管理内容,创新型的酒店管理系统是当代酒店的管理发展趋势。酒店产业是我国服务业中的一项重要产业,随着我们国家经济的发展和与世界的联系越来越紧密,我国酒店的经营面临着很大的挑战,各个地区的酒店之间的竞争变得越发的激烈。传统的酒店管理方式已不能适应现代日益加快的生活节奏需要,如何对传统的管理方式加以创新,提高酒店的效益,提高顾客的满意度,提高酒店的管理与服务水平,做强核心竞争力,成为酒店业不可忽视的问题。     

探析高校酒店管理专业人才培养模式

近年来,我国旅游业的发展催生了酒店业的蓬勃发展。在发展过程中,自然也存在很多问题。我国酒店业人才需求不足的现状十分突出。一方面是酒店管理人才的紧缺,另一方面是高校培养出来的酒店管理专业的学生达不到酒店对人才的需求,进而出现了尖锐的供需矛盾。本文在充分研究了众多高校酒店管理专业的人才培养模式的基础上,制定并发放了酒店对人才需求的调查问卷,通过沟通交流让不同层次不同规模的酒店管理人员进行问卷填写。通过调查分析,全面掌握到酒店管理专业人才培养上存在的不足和问题,了解到供需之间的差异,进而对高校酒店专业人才培养提出改善的方法和建议。     

Career paths and mobility in the Swedish hospitality sector

ABSTRACT

How career paths are interpreted and conceptualised by hospitality workers and industry representatives remains underexplored in current literature. In this paper, we highlight and discuss sector-specific and contextual factors that influence the possibility of establishing a career within the Swedish hospitality sector. The paper uses interviews with hotel managers, who describe and discuss motivations and choices made throughout their own careers and interviews with young (former) seasonal hospitality workers who describe and reflect on their future plans and work-life experience. Additional data are derived through observations at national seminars and meetings for representatives from the Swedish tourism and hospitality industry, where issues of competence and careers were discussed. The findings indicate that the shaping of career paths within the hospitality sector is influenced by two normative and discursively produced ‘truths’ about career paths in the hospitality sector: the importance of internal knowledge transfer and the importance of high mobility. These narratives impose expectations on individuals to be mobile, to change jobs frequently and to work their way from the bottom-up within the industry, and are based on a presumption of a diversified and dense local hospitality labour market. However, since the conditions are different due to contextual, geographical features of labour market size and structure, attractiveness of places, etc., these expectations are difficult to fulfil in places other than in larger urban areas. These normative assumptions of what a successful hospitality career is also have consequences for the development of the hospitality sector as external influences of competence from other sectors and higher education are not seen as valuable, which makes the sector self-contained and not open to external, potentially innovative knowledge.     

国际酒店人力资源管理研究述评——主题与趋势的引文分析

本文运用基于Histcite软件的引文分析方法和基于Citespace软件的共被引分析方法,系统梳理了近20年发表在6本旅游及接待业著名期刊上酒店人力资源管理的相关文献.研究结果显示,引文分析有助于厘清研究主题的演进关系,而共被引分析有助于识别研究前沿和研究热点,并讨论了酒店人力资源领域研究成果的实际应用价值.     

Liminality at work in Norwegian hotels

ABSTRACT

Hotels are spaces of temporary accommodation, but they are also important temporary spaces for an increasingly mobile and segmented workforce with different backgrounds and motives. In this paper we wish to address the temporary and transitional nature of hotel work by employing the term ‘liminality’. More specifically, we analyse the hotel as a liminal space for transient workers that view this work as a temporary endeavour. By drawing upon data from a study of hotel workers in Norway, we discuss how the liminality of hotel work may be understood. Here, we turn to an important debate within tourism studies on the blurring relationships between consumer and producer identities in resorts, often referred to in terms such as ‘working tourist’ or ‘migrant tourist-worker’. For a relatively privileged group of workers, the hotel becomes a space of liminal lifestyle pursuits as well as a space of work. We also contrast this privileged group with a different and less privileged liminal group of ‘expatriate workers’. Transient lifestyles and consumption of recreation among workers can have problematic effects in terms of reducing solidarity, and we wish to develop this further by investigating how worker representation and solidarity develops in liminal spaces of work. While strategies of liminality may have a transformative impact on the individual, their aggregate effects might simultaneously alter the way in which hospitality work is negotiated – from the collective to the individual level. As such, hotels as employers of working tourists pose a great challenge to collective representation, and may undermine effective worker action for less privileged groups of workers. The final section of this paper addresses this challenge, asking what bearings the individualism that dominates liminal work spaces has for trade unionism in the hospitality industry.     

The development of core concepts of yield management

Abstract

Yield management offers an Operations Manager a decision support framework for examining the revenue and conservation decision variables that integrate the characteristics of the Heritage Visitor Attraction (HVA) experience. The principles of yield management are drawn from the hotel and airline industries to demonstrate how the problem of fixed capacity is managed in other service sectors. This paper compares these principles against Heritage Visitor Attractions (HVAs), suggesting how they could adopt such concepts. As HVAs serve broader objectives, other than profit maximisation, financial pressures are encouraging the operations manager to devise imaginative and new ways of managing sites. Ten core principles of yield management are suggested that are appropriate to Heritage Visitor Attractions. These core principles are used to evaluate Historic Scotland's and the National Trust for Scotland's approach to revenue management.     

Hospitality workers and the relational spaces of labor (im)mobility

ABSTRACT

Building on the recent interest among labor geographers for workers’ ability to strategize around their mobility, and tourism researchers’ longstanding examination of mobile tourism workers, this paper explores the mobility agency of differently positioned hospitality workers. The findings suggest that workers are not always ‘strategic’ in relation to labor mobility, and that labor mobility and career paths must be recognized as fragmented, happenstance and erratic. Furthermore, this article argues for an approach to the study of mobile tourism workers that takes the relational as well as temporal aspects into account. This endeavor is in particular guided by the notion of stories-so-far and the understanding of people as both being and becoming. The empirical basis of this paper consists of 22 interviews with hospitality workers in four hotel workplaces in Sweden; the luxury city hotel, the suburban chain hotel, the city chain hotel and the seasonal hotel. Ultimately, I suggest that the multifaceted complex of considerations which workers negotiate, could be conceptualized as the relational spaces of labor (im)mobility.     

社会保障与收入公平分配的关联性研究

社会保障作为实施国民收入再分配的一种手段和方式,与收入公平分配之间存在正相关。但在实践中,社会保障的具体实施又在一定程度上进一步加剧了收入分配的不公,与收入公平分配又存在负相关。为实现收入公平分配,必须采取相应的对策,以强化社会保障与收入公平分配的正相关,弱化社会保障在实践中存在的与收入公平分配的负相关。     

The platform business model and business ecosystem: quality management and revenue structures*

A platform is a two-sided market. It is an environment established to allow multiple groups such as suppliers and consumers to exchange their views for fair transactions. Platforms evolve through the connection and interaction of participants, and act as ecosystems of coexistence that can provide values and benefits to all participants. Care must be taken in building such a business ecosystem to successfully stabilize the platform model. This research indicates how a business ecosystem can be constructed by analysing quality management and revenue structures – core elements in any platform business model with a distinct group of users on either side. Through 12 case studies using 30 in-depth interviews and 2 focus group interviews, this research suggests the conceptual framework, ‘12 different types of quality management and revenue structure strategies’. These will serve as the conceptual framework from which to build platform business model ecosystems.     

饭店员工满意度与努力度关系实证研究

目前学术界和业界普遍认为,饭店服务质量、顾客满意度和企业利润与员工的满意度直接相关。但本文通过对某饭店企业进行调查研究后发现：员工满意度与努力度并非呈正相关;依据满意度和努力度,员工可划分为4种类型：满意度努力度双高;满意度低努力度高;满意度高努力度低;满意度努力度双低;不同管理体制下员工的满意度和努力度有明显差异,其中,在实行合同制的员工中满意度和努力度双高的员工比例最高;与饭店服务质量、顾客满意度和企业利润直接相关的是员工的努力度而不是满意度。因此,建议国有饭店推行合同制管理;今后应加强员工努力度研究。以实现人力资源的高效管理。     

国内外分时度假研究进展

从全球来看,分时度假是一种充满生机和活力的产业,它是介于房地产产品与饭店产品之间的一种中间产品,在国外的发展已经有40多年的历史。我国于20世纪90年代末期开始引入分时度假的概念,目前已出现一批开展分时度假业务的企业。为了指导我国分时度假持续、健康地发展,作者试图对国内外分时度假研究作一系统的综述,探讨这些研究对我国分时度假的启示。     

中国旅游饭店星级标准前瞻研究

《旅游饭店星级划分与评定》标准自颁布实施以来,对我国旅游饭店业实现历史性跨越具有不可替代的作用。但随着时代与市场环境的变化,现有星级标准已越来越难以适应我国饭店业产业结构升级和饭店企业竞争力提升的需要,星级标准的修订迫在眉睫。本文在总结历史经验与深刻剖析行业现状的基础上,从标准的共同性、重复性和市场性3个要素角度,对标准的内涵作出新的解释,并对星级标准的修订明确提出了8条前瞻性建议。