浅述铁路续志之篇目

第二轮北京铁路局志于2006年9月付梓,这是全国18个铁路局中的第一部续志,也是北京市第一部续志。为了给第二轮修志的同行提供参考和惜鉴,本文将这部志书篇目设置的实践和体会与同仁交流,愿为引玉之砖。     

试论态度理论对旅游服务质量的促进作用

旅游业是服务行业,服务态度至关重要。重视态度理论的学习和使用．可给旅游企业的生存和发展带来机会和裨益。     

关于制约农民收入持续增长的深层因素分析

我国农业和农村经济发展已进入新阶段。随着市场取向改革的深入,农产品逐渐由长期供不应求转变为阶段性供大于求,农产品产量的增加和农民收入的增长不再是简单的对应关系,甚至还出现增产不增收乃至增产减收的现象。在增加农产品供给与增加农民收入的两大农村经济政策目标中,增加农民收入问题越来越成为农业和农村经济发展的主要矛盾,越来越成为事关全局的关键性问题。这就要求必须把研究的重点,由过去的如何增加农产品供给转到如何增加农民收入上来。     

以人为本 服务至上——发展中的海运集团乐都汽车运输有限责任公司

海运集团乐都汽车运输有限责任公司以＂三个代表＂重要思想为指导,深入贯彻落实科学发展观,坚持＂以人为本,服务至上＂理念,以建设＂公开、公平、公正＂竞争的道路市场为目标,牢固树立＂安全责任重于泰山＂的思想,     

从旅游者需求探讨我国旅行社业发展的潜力和方向

本文从旅游消费者需求角度探讨目前我国旅行社的不足之处、产生原因及改进的一些建议,探讨我国旅行社业发展的潜力和方向。     

Networking nature,or serengeti behind the dikes

Nowadays, wildlife has no chance to be conserved and maintained without the helping hand of man. Ambitious plans to adopt an offensive rather than defensive approach to conservation by creating ‘new nature’ led to initiatives to build ecological networks, from the local, through the regional and the national to the European level. Nature policy in the Netherlands aims to realize a National Ecological Network that is linked up with a projected Pan‐European Ecological Network. This article also discusses the social conflicts engendered by this policy and the ambivalent cultural reactions to which the deliberate ‘production’ of nature gives rise.     

On the City of Anderida,or Andredesceaster

The Duke of Cornwall's palace at Lostwithiel was built towards the end of the thirteenth century as the administrative centre of the Duchy. It also served for the tin ‘coinage’ and as the meeting place of the County Court. It consisted of a large ‘Great Hall’ together with a smaller hall and buildings for the assaying and weighing of tin. This complex of buildings was never a ducal residence. It became ruinous in the seventeenth century, and much of it was demolished. A fragment of the Great Hall survives, though the smaller, or Convocation Hall, drastically rebuilt in the nineteenth century, is still in use.     

服务蓝图：国际上最新旅游服务设计方法

服务设计是服务质量管理的重要环节,良好的服务设计是保障服务质量的先决条件。服务蓝图是现今国际上极为流行的服务设计方法,本针对旅行社的具体情况,以案例形式介绍这种先进方法。     

Racial,Gender, and Professional Diversification in the Forest Service from 1983 to 1992

The United States Department of Agriculture Forest Service traditionally has been dominated by white, male for esters, particularly in its professional and leadership ranks. Beginning in the mid-1970s, however, civil rights legislation, lawsuits, and statutes that mandated interdisciplinary planning collectively impelled the agency to begin diversifying by race, gender, and profession. This study attempts to quantify the progress the agency has made in workforce diversification since the early 1980s by grouping Forest Service job series into categories and tracking changes in these categories over time. The study reveals that the numbers of employees in “nontraditional” Forest Service fields (e.g., the social and biological sciences) increased markedly, but that these employees remain vastly outnumbered by employees in traditional fields such as forestry. The number of women in the agency also increased greatly, but women made much greater gains in administrative support positions than in jobs that put them in the pipeline for leadership positions. They remain vastly overrepresented in clerical and administrative positions and highly under rep resented in professional and technical positions. People of color made gains in nearly all job categories, but, like women, remain significantly overrepresented in jobs that will not lead to leadership positions. Thus, while aggregate numbers show greater diversity in the Forest Service workforce, a more detailed analysis reveals that the leadership ranks are still the domain of white, male foresters.